bajiee Privacy Policy

bajiee is committed to protecting the privacy and security of every player who uses our platform. We recognise that the personal information you share with us is valuable, and we take our obligation to handle that information responsibly with the utmost seriousness. This Privacy Policy has been drafted to be transparent, precise, and easy to understand so that you can make informed decisions about your data.

This Policy should be read alongside the bajiee Terms & Conditions and any other policies or notices published on the bajiee platform. In the event of any conflict between this Policy and any other document, this Privacy Policy prevails with respect to data protection matters.

bajiee collects personal data that is necessary and proportionate to the purposes for which it is processed. The categories of personal data we collect include the following:

• Identity data: Full legal name, date of birth, nationality, and copies of government-issued identification documents submitted during the KYC (Know Your Customer) verification process.
• Contact data: Registered email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postcode.
• Account data: Username, encrypted password, account registration date, account status, and preferences set within the bajiee platform.
• Financial data: Payment method details including bKash, Nagad, Rocket, or Upay mobile wallet identifiers, and Visa or Mastercard card details (stored by our PCI-compliant payment processors — bajiee does not store full card numbers on its own servers).
• Transaction data: Records of all deposits, withdrawals, bets placed, games played, bonus claims, and winnings associated with your bajiee account.
• Technical data: IP address, browser type and version, device type, operating system, time zone setting, and pages visited on the bajiee platform.
• Usage data: Information about how you interact with the bajiee platform, including session duration, game preferences, betting patterns, and feature usage.
• Communications data: Records of communications between you and bajiee, including customer support tickets, live chat transcripts, and email correspondence.
• Responsible gaming data: Information relating to deposit limits, loss limits, time-out requests, self-exclusion decisions, and any responsible gaming assessments conducted by bajiee.

bajiee uses the personal data we collect for the following specific purposes:

• Account management: To create, maintain, and manage your bajiee player account, including processing registrations, verifying your identity, and enabling you to log in securely.
• Service delivery: To provide access to sports betting markets, live casino games, slots, instant games, and all other features of the bajiee platform that you choose to use.
• Payment processing: To process deposits made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your designated payment method.
• Identity verification (KYC): To verify your identity and age (18+ requirement) in compliance with applicable anti-money laundering and responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, and any other illegal or prohibited conduct on the bajiee platform.
• Responsible gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion decisions, send responsible gaming notifications, and conduct affordability assessments where required.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through the bajiee support channels.
• Marketing and promotions: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out at any time.
• Platform improvement: To analyse usage patterns, conduct A/B testing, identify technical issues, and improve the features, performance, and user experience of the bajiee platform.
• Legal compliance: To comply with applicable legal and regulatory obligations, respond to lawful requests from competent authorities, and maintain records as required by law.

bajiee processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and bajiee — specifically, the account registration agreement and the platform's Terms & Conditions. This includes account creation, payment processing, and service delivery.
• Legal obligation: Processing that is necessary for bajiee to comply with a legal obligation, including anti-money laundering (AML) requirements, identity verification obligations, and responses to lawful authority requests.
• Legitimate interests: Processing that is necessary for bajiee's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics, provided those interests are not overridden by your own privacy interests.
• Consent: Processing that is based on your freely given, specific, and informed consent — particularly in relation to marketing communications and any collection of sensitive personal data for responsible gaming assessments. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bajiee does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your personal data only in the following limited and controlled circumstances:

• Payment service providers: Your payment details are shared with our authorised payment processing partners (including the operators of bKash, Nagad, Rocket, Upay, and card network processors for Visa and Mastercard) solely for the purpose of processing your transactions securely.
• KYC and identity verification providers: Where bajiee uses a third-party identity verification service to process your KYC documents, your identity data is shared with that service provider under strict data processing agreements that prohibit any secondary use of your data.
• Game studios and content providers: Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive limited technical and session data necessary to deliver their games within the bajiee platform environment. These providers operate under their own data protection policies and are not permitted to use your data for their own marketing purposes.
• Competent authorities: bajiee will disclose personal data to law enforcement agencies, regulatory bodies, tax authorities, or other government authorities where required to do so by applicable law, court order, or regulatory direction. Where legally permitted, bajiee will endeavour to notify you of such disclosure in advance.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or a material portion of bajiee's assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity assuming the same data protection obligations as set out in this Policy.
• Professional advisers: bajiee may share personal data with legal counsel, accountants, auditors, and other professional advisers engaged by bajiee, under strict obligations of confidentiality.

The bajiee platform uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and gather analytics data. The following types of cookies are used:

• Strictly necessary cookies: These cookies are essential for the operation of the bajiee platform. They enable core functions such as maintaining your login session, remembering items in your game lobby, and ensuring the security of your account. These cookies cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the bajiee platform, including which pages are visited most frequently and whether error messages are received. This data helps bajiee improve platform performance and user experience.
• Functionality cookies: These cookies remember choices you make on the platform, such as your preferred language, display settings, and game lobby layout, so that bajiee can provide a more personalised experience on subsequent visits.
• Marketing and targeting cookies: These cookies track your browsing activity on the bajiee platform to deliver promotional content and bonus offers that are relevant to your interests. They may be set by bajiee or by third-party analytics partners. These cookies are only activated where you have provided consent.

You can manage or disable cookies through your browser settings. Note that disabling certain categories of cookies may affect the functionality or personalisation features of the bajiee platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

bajiee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. The following general retention periods apply:

• Active account data: Personal data associated with an active bajiee account is retained for the full duration of the account's active status plus a minimum of five years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records including deposits, withdrawals, and betting history are retained for a minimum of five years from the date of the transaction, in accordance with applicable financial record-keeping obligations.
• KYC documents: Identity verification documents submitted during the KYC process are retained for a minimum of five years following the closure of your bajiee account or the completion of the verification process, whichever is later.
• Support communications: Customer support ticket records and email correspondence are retained for a period of three years from the date of the interaction, or longer where the communication relates to an ongoing dispute or legal matter.
• Marketing data: Data collected for marketing purposes (including consent records) is retained until you withdraw consent or opt out of marketing communications, at which point your details are removed from marketing lists within 30 days.
• Anonymised analytics data: Aggregated, anonymised usage data that cannot be used to identify any individual is retained indefinitely for platform analytics and improvement purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to technical constraints (for example, data stored in backup archives), bajiee will isolate the data from active processing until deletion is feasible.

bajiee implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• SSL/TLS encryption: All data transmitted between your browser or device and the bajiee platform is encrypted using SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Password hashing: Account passwords are stored exclusively in hashed form using a strong, modern cryptographic hashing algorithm. bajiee staff cannot view your plaintext password under any circumstances.
• Access controls: Access to personal data within bajiee's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific categories of personal data are granted that access, and all access is logged and audited.
• PCI DSS compliance: Card payment processing is handled by PCI DSS-compliant payment processors. Full card numbers are never stored on bajiee's own servers.
• Intrusion detection: bajiee employs network monitoring, intrusion detection systems, and regular security assessments to identify and respond to potential security threats promptly.
• Staff training: All bajiee staff who handle personal data receive regular data protection and security awareness training to ensure compliance with this Policy and applicable data protection standards.

As a bajiee player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the bajiee support team at [email protected].

• Right of access: You have the right to request a copy of the personal data that bajiee holds about you, along with information about how that data is being processed.
• Right to rectification: You have the right to request that bajiee corrects any inaccurate or incomplete personal data held about you. You may also update certain account information directly through your bajiee account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to bajiee's legal obligations to retain certain records.
• Right to restrict processing: You have the right to request that bajiee restricts the processing of your personal data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where bajiee relies on legitimate interests as the legal basis for processing, including in relation to direct marketing. Where you object to marketing processing, bajiee will cease that processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

bajiee will respond to all data subject rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case bajiee will notify you of the extension and the reasons for it within the initial 30-day period.

The bajiee platform is strictly intended for adults aged 18 years and above. bajiee does not knowingly collect, process, or retain personal data from individuals under the age of 18. If bajiee discovers or has reason to believe that personal data has been collected from a person under 18, the relevant account will be immediately closed, all funds will be forfeited in accordance with the bajiee Terms & Conditions, and all associated personal data will be deleted promptly.

The bajiee platform may contain references to or integrations with third-party services, including game studios, payment processors, and identity verification providers. bajiee is not responsible for the privacy practices of these third parties, and this Privacy Policy does not apply to any data processing carried out by them in their capacity as independent data controllers.

We encourage you to review the privacy policies of any third-party service providers whose services you interact with through the bajiee platform. bajiee selects its third-party partners carefully and requires all data processors acting on bajiee's behalf to comply with data protection standards consistent with this Policy, under binding data processing agreements.

With your consent, bajiee may send you marketing communications about new games, promotional offers, bonuses (including the 200% welcome bonus), seasonal campaigns such as Eid, Pohela Boishakh, and cricket tournament promotions, and other platform updates. These communications may be sent by email or SMS to your registered contact details.

• Opt-in: Marketing communications are sent only to players who have opted in to receive them during account registration or through their account preferences settings.
• Opt-out: You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link included in any marketing email, by adjusting your notification preferences in your bajiee account settings, or by contacting bajiee support at [email protected]. Opt-out requests are processed within 10 business days.
• Transactional communications: Regardless of your marketing preferences, bajiee will continue to send you essential transactional and account-related communications, such as deposit confirmations, withdrawal notifications, account security alerts, and KYC verification requests. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.

bajiee reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a significant change in how we use your personal data — bajiee will provide advance notice to affected players via their registered email address or through a prominent notification on the bajiee platform, no less than 14 days before the changes take effect.

Minor or editorial updates (such as corrections to typographical errors or clarifications that do not alter the substance of the Policy) may be made without specific advance notice. The "Effective Date" at the top of this Policy will always reflect the date on which the current version entered into force. We encourage you to review this Policy periodically to remain informed about how bajiee protects your personal information. Your continued use of the bajiee platform following the publication of an amended Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bajiee, please contact our support team using the details below. All privacy-related correspondence must be submitted in English.

For answers to common questions about your account, deposits, withdrawals, and platform features, please visit the bajiee FAQ page before contacting support — many enquiries can be resolved there without delay.